Customer Service rave

Just have to rave about my new favorite company, simplehuman. For Christmas 2005 we received the simplehuman soft touch trash can. It is stainless steel with a spring loaded top, making for easy opening.

Earlier this week one of the springs in the lid broke, rendering the top useless. I emailed simplehuman's customer service department explaining what had happened and asked how I could get a replacement lid. I received a prompt response explaining that simplehuman had improved the lid design and they would be sending me a free replacement via UPS.

The new lid arrived today, and I compared the lids and noted a substantial improvement in the construction. All I can say is that I am a very pleased customer and will be referring my friends to simplehuman.